Training that treats the conversation as the skill.
Safe State Solutions is the training technology division of Iron Temple Training Center. We build NORI because the most dangerous moments in healthcare, education, and public safety are usually decided by words — and words are the one thing most training never lets you practice.
De-Escalate to Safe State: the 12 Points
Every NORI scenario is scored against our 12-point framework. Nine of the points are verbal and are graded digitally after every session — empathetic approach, professionalism, tone, "I" language, active listening, common ground, knowing your role, patience, and flexibility. The remaining three — safe space, body language, and recognizing signs of violence — are physical skills, taught and evaluated in instructor-led, in-person training.
Each verbal point breaks into three observable behaviors. Twenty-seven honest judgments, one transparent score.
Written with the people who live them
We don't invent crises from a conference room. Our children's hospital module was developed with input from working pediatric hospital educators. Our education and public safety programs follow the same rule: the people who face these conversations daily tell us what really happens, what works, and what backfires — and that becomes the character your team trains against.
A live conversation simulator. Real-time spoken dialogue with AI characters, followed by evidence-based scoring your trainees can read line by line.
A slideshow, a quiz, or a compliance checkbox. If a trainee can pass it without speaking, it isn't practice.
Built for sensitive environments
Sessions are never video- or audio-recorded. Conversation transcripts exist only long enough to be scored, then are automatically deleted. Scores and contact details are stored separately and can never be joined back to what was said. It's how we'd want our own worst five minutes handled.